Terms of Service

The service

Getparkmates, operated by Getparkmates LLC, sells reservations for event parking. Each reservation is for one specific parking lot and one specific event, for the number of vehicles stated on your pass. A reservation is not transferable to another lot, event, or date.

Your pass

You must show your pass — the QR code and confirmation code — at lot entry, on your phone or printed. The license plate on the vehicle must match the plate on the reservation. We recommend screenshotting your pass in case cell service is unavailable at the gate.

Cancellations and refunds

You can cancel a parking reservation for a full refund any time before the lot opening time shown on your pass — usually three hours before the event start. Once the lot opens, the reservation is non-refundable, including if you do not use it.

To cancel, email support@getparkmates.com from the email address you used at checkout and include your confirmation code. Your cancellation time is the time we receive your email, so your request counts even if our confirmation arrives later. We confirm every cancellation by email.

Refunds go back to the original payment method in full, including the service fee. Most banks post the refund within 5 to 10 business days; some take up to 21 days.

Not refundable

• Reservations that are not used
• Arrival after the event has started, or leaving early
• A vehicle that is towed or ticketed for parking outside the lot or outside its marked spaces
• A vehicle refused because it exceeds the size limits stated on the lot page
• Passes for events labeled non-refundable at checkout and on the pass

Cancelled or rescheduled events

If the event is cancelled, you do not need to do anything — we refund your reservation in full within 7 days of the official announcement. A rain delay, a shortened event, or an early finish is not a cancellation.

If the event is postponed or rescheduled, your pass moves to the new date automatically and remains valid at the same lot. If you cannot make the new date, email support@getparkmates.com within 7 days of the announcement for a full refund.

If we oversold: in the rare case a payment completes after the last space was taken, we refund you automatically and email you at once.

Vehicle damage and theft

Parking is at your own risk. To the fullest extent permitted by law, Getparkmates LLC and the lot operator are not liable for damage to, or theft of or from, your vehicle, except where caused by gross negligence or willful misconduct. Our total liability for any claim related to a reservation is limited to the amount you paid for that reservation.

Governing law

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Georgia.

Contact

Questions about these terms? Email support@getparkmates.com or write to Getparkmates LLC.