Support
We're here to help before, during, and after your event.
Contact us
- Response time
- Most issues are resolved within one business day.
Frequently asked questions
How do I find my pass?
Use the Find my pass page with your confirmation code and the email you used at checkout. Your confirmation code is in the receipt email we sent after booking.
Can I cancel?
Yes, for a full refund, any time before the lot opening time on your pass (usually three hours before the event). After the lot opens, the reservation is non-refundable.
How do I cancel?
Email support@getparkmates.com from the address you used at checkout with your confirmation code. The time your email arrives is your cancellation time; we confirm by email, usually within the hour.
When will I see my refund?
Refunds go to your original payment method, usually within 5 to 10 business days, occasionally up to 21 depending on your bank.
What if the game or show is cancelled or moved?
Cancelled: we refund you automatically within 7 days. Moved to a new date: your pass moves with it, and you can request a refund within 7 days if the new date does not work.
Can I change my plate or car?
Yes, free, any time before the lot opens. Email support@getparkmates.com with your confirmation code and the new plate.
The lot was full when I got there
Tell the attendant, then contact us at support@getparkmates.com the same day. We refund you in full and, when we can, point you to another lot.